Privacy Policy

This Policy was last updated or reviewed on March 28, 2023.

The Privacy Policy under which you may use and purchase products from https://www.us.k9natural.com (“Website”) is outlined below. Please read the following Privacy Policy carefully before using the Website.

This is the Privacy Policy of K9 Natural Food Limited (trading as K9 Natural), NZBN 9429032324938, registered office 305 Lincoln Road, Christchurch, Canterbury 8024, New Zealand.

By using the Website, and providing personal information to K9 Natural Food Limited (“Us”, “We”, “Our”), the customer (“You”) agree to the collection, use and storage of your personal information by K9 Natural Food Limited as outlined in this Privacy Policy.

K9 Natural Food Limited reserves the rights to change this Policy without notifying You. It is your responsibility to regularly check this Privacy Policy for any changes. Continued use of the Website will be taken as your acceptance of those changes.

Contact

If You have any questions about Our privacy policies, please contact Us at bark@k9natural.com or call Us at +64 3 342 6380.

Information We May Collect

Browsing Information and Cookies

When You visit the Website, Our web servers may automatically recognize certain non-personally identifiable information about You, such as your domain name, access provider, IP address, browser language, what products You view, search terms, and how You interact with the Website. The Website use browser features known as cookies, log files, tags and pixels, which assigns a unique identification to your computer. The information collected allows Us to provide better customer service to You and to improve features of Our Website in a variety of ways, including by determining whether You have visited the Website in the past and which pages of Our Website You have visited. This information is shared with Our processor Shopify.

Opt-Out of Cookies

Depending on your browser or mobile device, You may be able to set your browser to reject cookies or notify You of cookies and other tracking technology by actively managing the settings on your browser or mobile device.

If You would prefer not to accept cookies, most browsers will allow You to:

• change your browser settings to notify You when you receive a cookie, which lets You choose whether or not to accept it;
• disable existing cookies; or
• set your browser to automatically reject cookies.

Please note that blocking certain functional cookies may prevent You from using certain features on Our Website.

Personally Identifiable Information

For purposes of this Privacy Policy, “personally identifiable information” means any information by which someone can be personally identified, including name, address, telephone number, email address, and other information incidental to providing goods or services. We collect personally identifiable information from You only when You voluntarily provide Us with this information, such as when placing an order on the Website, establishing an account, or signing up to receive emails about Our latest products and services. We may collect additional information if You contact Us for customer support.

How We Use Your Information

By providing personally identifiable information to Us, We are better able to match your interests. K9 Natural Food Limited may use your personally identifiable information to provide products or services to You to fulfill Our contract, process your payment information, arrange for shipping, provide You with invoices and/or order confirmations, communicate with You via email about Our products, services, contests, and promotions and screen Our orders for potential risk or fraud. In general, We use personal information collected on the Website to help develop better products, and/or market, sell, or provide products and services, and to comply with any legal or regulatory requirements, process or provisions.

How We May Share Your Information

We may share information collected through the Site with Our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing You with the products and services You seek from the Website. K9 Natural Food Limited does not sell your personal information. Additionally, in order to provide You with a better customer experience, We may share information with service providers, subcontractors, and business partners who have been retained to perform functions on Our behalf or to provide services to Us.

1. Order fulfillment, warehousing, and delivery;
2. Advertising, marketing, surveys, and promotions;
3. Information technology and office services, including software and website development, hosting, and data processing;
4. Payment processing services, fraud protection, and credit risk reduction; and
5. Legal, accounting, audit and other professional service providers.

These entities include but are not limited to; Shopify, Shopify Payments, Klaviyo, Gorgias, DropStream, Bold Commerce, Google, Meta and TikTok. You can read more about how Shopify uses your Personal Information here.

Managing Your Personal Information and Options

You may use the Website without providing any personally identifiable information. We want to communicate with You only if You want to hear from Us. If You have established an account on the Website or signed up to receive electronic newsletters or promotional emails from K9 Natural Food Limited, you will have the right at any time to opt out of receiving marketing emails. Should You ever decide to delete your account, You may do so by emailing bark@k9natural.com.

Security

The security of your personally identifiable information is important to Us, and K9 Natural Food Limited is committed to handling such information carefully. We maintain physical, electronic and procedural safeguards to guard your personally identifiable information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.

Data Retention

When You place an order through the Website, We will retain your Personal Information for Our records. We may retain your data for as long as We believe there is a business, legal or security reason for doing so.

Children’s Privacy

The Website is not intended for children under the age of thirteen (13) years of age. We do not knowingly collect, maintain, or use personal information online from visitors under the age of thirteen (13) years.

California Privacy Note

In addition to the rights provided in this Privacy Policy, if You are a resident of the State of California, You have specific rights regarding your personal information pursuant to the CCPA.

Updating this Privacy Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time.

Questions or Concerns

If You have any feedback, questions, or concerns regarding privacy, please send Us a detailed message to bark@k9natural.com or call Us at +64 3 342 6380.